While you would have read much on this on many other forums by many distinguished writers, this comes from a disgruntled user.
I still use only one phone and it is a Nokia. Also, since my phone is not a Symbian^3 phone, rather, a S60V3 phone, the choices of apps already narrow down to dismal numbers.
I am talking about non-availability of Paid Content in Ovi Store in India to users other than Reliance.
I don’t know if they have entered into some sort of exclusivity deal with Reliance Communications or they are simply ignorant of the potential of sale/business but it is absolutely not justifiable to bar us from purchasing apps for Ovi Store. It amounts to breach of trust, breach of consumer agreement.
Not giving that option for more than 6 months is disastrous. We, in India, are quite tolerant. I wonder if this sort of treatment in US, had Nokia been a majority player there, would have attracted some sort of a suit in court?
I do not need many apps but there are certain apps which are important for my work. Docscanner for example, an app which lets you convert your pictures in PDFs. This is so important for a working professional like me. Sadly, the developer gives you only one option to buy and that is from Ovi Store and Nokia’s utter contempt and disregard for paid apps availability in India makes it virtually impossible for me to buy that app!
That was just an individual/isolated example but am sure there would be atleast hundreds of thousands of users on other than reliance network, who would have earmarked atleast one or two paid apps to buy.
To suspend a service and to not inform customers about it, is nonsense. Nokia, you should have given a quarter page ad on the front page of Times of India explaining the reasons and expected date of availability. Sadly, either you are not bothered or it doesn’t concern you at all.
I don’t know what are Nokia’s plans for India or the existing user community. What I know is, it’s not the devices which will get you sales, it’s the service you provide which will get you repeat customers.
I use Nokia E72. A phone so good for me that it still remains my only phone. Had device excellence been the only criterion to make a repeat purchase, I would have committed myself to Nokia for life. But their pathetic customer service, non responsiveness ruins it all. Even if they come out with the latest and greatest now on Windows Phone or Meego or whatever, it will be very unlikely that Nokia will be my next phone.
A sad, annoyed user.